There are many features and benefits to soft switching. Infinity software systems solutions for your business. We staff to keep hold times extremely low and quality high. Previous versions of the infinity platform allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. Spectrum by telescan division of amtelco spectrum prism ii prism ii provides a powerful and flexible softswitching solution for the spectrum system a system that has an exceptional record of service to the telephone answering service industry. Equipment and software validated the following equipment and software were used for. Amtelco current versions and software downloads, documentation, resource library and web enabled chat and call back links to field service, to name a few. Bl4 is a marvelous product and has many many features that all help you be more flexible and competitive when. New amtelco call center website connections magazine. If you do not have these documents on hand, contact amtelco telemarketing at 18003569148 between 8 a. Posted in 1call, amtelco, hospital call center, hospital call center software, hospital communications, hospital messaging, hospital switchboard software. This ranges from desktop operating systems windows xp, windows 7 to network server operating systems windows server 2008 and windows small business server 2011. Learning the features of infinit y and the infinity intelligent series, and much more.
Amtelcos infinity products and tas equipment cover the entire spectrum of call center services from the smallest help desk to the largest contact center. Increase accuracy with totally customizable operator guidance. By continuing to use this site andor clicking the accept button you are providing consent quest software and. Learning the features of infinity and the infinity intelligent series, and much more. Further information and instructions concerning topics included in this publication can be found in several of amtelco documents. Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on the market. The infinity server controls routing of calls tofrom the attendants, and with all attendant related activities such as answerdrop calls performed from amtelco infinity telephone. The xds division of amtelco designs, manufactures, and markets telephony interface boards used for aerospace, transportation, defense, and commercial applications. Amtelcos is soft agent and infinity telephone agent has now made software available to integrate it with kuando busylight. The amtelco saas products are designed to improve communications, speed access to information, and encrypt communications to keep customer data secure. Give you tools to offer your clients a wide array of profitable services. We carefully survey the products in the existing system and assess options with the client based on those findings. Amtelco is a usbased company that provides call center communication systems and software applications for call centers, contact centers, healthcare facilities, higher education facilities, executive suites, and developers.
Click below to watch a short video of 1call customers talking about their experience with our call center scripting software solution. With a strong background in the telephone answering service industry, amtelco s primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability. If you continue browsing the site, you agree to the use of cookies on this website. You might be attracted to its light, however, the busylight is more than a presence indicator.
Provide integrated, detailed reporting so you can run your business the right way. Each month, amtelco s rd software department will highlight some of the new innovations that have been developed and are available for use. Our virtual and hosted call center systems reduce overhead costs. Application notes for amtelco infinity operator console. The 1call division of amtelco was established in 1996 and specializes in offering enterprisewide. Call the amtelco technical support at 1 800 3569148 or 1 800 5537679. Mar 12, 2018 this configuration guide provides details for connecting the st14. Amtelco specialized call center solutions for call. Current members of naeo are comprised of infinity, is and genesis users. They will show how amtelcos products can help add new streams of revenue for nearly every call center. Sep 11, 2012 amtelco 4800 curtin drive mcfarland, wi 53558, usa callcenter.
Application notes for amtelco infinity intelligent sip. Sep 17, 2010 amtelco infinity telephone answering service software version 5. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on. Our amtelco infinity platform allows us to monitor call volume trends and staff accordingly. Software spark plugs speakers sprockets switches disconnect switches. Each month, we will highlight some of the new innovations that have been developed and are available for use. Hired in 1983 as a field service and installation technician, he joined the software department as a programmer in 1991 and was named department manager in 1995.
Kevin heads up amtelcos software development team of 12 software developers and 2 technical writers. Although analog telephones are also supported, compliance testing only used digital, ip, and sip telephones. Contact your amtelco sales representative for more information on purchasing it and please tell them you were referred by us. For more information on the infinity software, call 8003569148 or 6088384194. We have been providing these specialized services for over twentyfive years. Apr 11, 2016 more than 175 naeo members attended the conference to learn about and share their success using the infinity system and other amtelco products. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelco s webbased conferencing. Amtelco developed intelligent soft agent to interface with softwarebased switching systems, and it has been in the field for more than two years.
Amtelcos call center software is specifically designed to help call center systems increase revenue, save labor, and reduce costs. Dma audio transfers to minimize software overhead for transferring audio to and from the t1e1 interfaces appliance dimensions approximately 92 mm w x 160 mm l x 48 mm h telephony systems may under some circumstances experience the phenomena of excessive echo where speech is reflected from the far end with a noticeable delay. Make quality your biggest advantage, not your biggest investment. More than 175 naeo members attended the conference to learn about and share their success using the infinity system and other amtelco products. Managed 2575 customer care representatives in a high volume, fast paced, inbound communications center that utilized amtelco infinity software. Jun 12, 2011 they will show how amtelcos products can help add new streams of revenue for nearly every call center. He was the chief architect of the infinity supervisor application before taking on the is supervisor assignment.
Infinity is intelligent series is introduced with infinity software version 5. Aug 07, 2011 amtelco has been a trusted supplier of computer telephony integration systems, software and hardware to call centers, executive suites, contact centers and system developers for over 30 years. John has contributed to the development of many amtelco products, including, eve, pcmx, call scriptor, infinity, and the intelligent series, and takes great pride in developing supervisory functions that are easy to use and that. If you have a support contract but do not know your tech helper.
If you need one more reason to come to the conference, attendees will receive 35% off all amtelco software. Amtelco is a trusted name in call center communication systems, software applications and xds technologies for call centers, contact centers, healthcare facilities, higher education facilities, executive suites and developers. In addition to call center systems, amtelco offers webbased hosted services and other wireless applications. Categories abrasives grinding wheels sandpaper adhesives batteries bearings. Infinity software systems specializes in the design, installation and maintenance of computer systems for small and medium size organizations. Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call. See how infinityqs spc software compares to other approaches. Before amtelco, we used a homegrown messaging system that was used for physician answering service only and not operator services.
Bl4 is the best billing software ever for infinity. Starting a call center or telephone answering service amtelco. Mcfarland, wisconsin prweb november 30, 2011 amtelco is pleased to announce the new miamtelcocloud web portal, offering information and access to amtelcos complete line of saas software as a service products. Everyone can benefit from 25% off all amtelco software. Contact based architecture including scheduling, dispatching, directories, web services visit the 1call website 2. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call. The optional infinity ttytdd software provides the licensing and software to support operators communicating with hearing impaired callers using ttytdd devices.
Our management staff even uses an inhouse weather station to monitor the weather for any event that my cause an increase in call volume. Software in most cases, we recommend and support microsoft windows operating systems. Video of 1callcall handling and intelligent guided scripting linda bigley. Amtelco is a trusted name in communication systems, software applications and telephony switching technologies for healthcare and higher education facilities since 1976. Hospital call center software 1call, a division of amtelco. Thus, kuando busylight is a natural addition to is soft agent. Amtelco s 1call division is dedicated to serving the unique call center and communication needs of healthcare and higher education facilities. Isdn pri, remote users, and more standalone services unique products and services to help you level up. Our staff has extensive experience and expertise in hardware, software and computer networks both wired and wireless. Now, in 2017, the new products in production are genesis and mergecomm. Our customer service department has created an area on amtelcopedia to assist people in getting started with amtelco and its products.
Amtelco 4800 curtin drive mcfarland, wi 53558, usa callcenter. Support technical support for amtelco intelligent soft agent can be obtained through the following. Our call center scripting software solution is the only one in the industry and is renowned for being intuitive and proactive. Compliance testing was performed on amtelco infinity intelligent server hardware platform running the latest infinity intelligent ga software version. Amtelco xds is dedicated to providing developers around the world with highdensity products that are easy to use, easy to implement, highly reliable, and feature full service and. Notice to all infinity customers, please click to read. The amtelco infinity sip attendant console solution consists of an infinity server and attendants with desktop computers running amtelco infinity telephone agent. Amtelco features list call center solutions by amtelco. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelcos webbased conferencing. Naeo continues its tradition of working closely with amtelco to make all of the amtelco product offerings as strong and valuable to the industry as possible.
If you feel we are missing important information, have suggestions or questions, please contact us. Infinity provides call centers with tools like automatic call distribution acd, voice processing, text messaging, pbx capabilities and digital switching to transform businesses into specialized customer resource. We are well known for developing innovative call center solutions. Application notes for configuring amtelco intelligent soft. The amtelco saas products are designed to improve communications, speed access to information, and encrypt communications to keep customer data. To view the amtelco insider you will be asked to enter your tech helper user name and password.
Jan 01, 20 amtelco developed intelligent soft agent to interface with softwarebased switching systems, and it has been in the field for more than two years. Jul 08, 2010 amtelco infinity is contact based architecture 1. Amtelcos soft agent also interfaces with switches provided by asterisk, cisco, avaya, mitel, nec, nortel, and siemens. Enact quality intelligence platform for manufacturing. Nov 30, 2011 amtelco is pleased to announce the new miamtelcocloud web portal, offering information and access to amtelcos complete line of saas software as a service products. Amtelco infinity telephone answering service software version 5. By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you provide to us either when you register on our websites or when you do business with us. Amtelcos 1call division is dedicated to serving the unique call center and communication needs of healthcare and higher education facilities. Service contract customers call center software amtelco. Ask your sales rep about the new infinity voip pbx. Amtelco provides tools for telephone switch functionality, intelligent routing, automatic call distribution acd, interactive voice response ivr, outbound dialing, voice mail, and more.
There is no software limit to the number of tty sessions available to operators as the number of sessions is determined by the number of tty modems provided by the call center. If you have questions, you may ask on the call or type them in to the gotomeeting chat area at any time. Spectrum by telescan division of amtelco spectrum prism ii prism ii provides a powerful and flexible softswitching solution for the spectrum system a system that has an exceptional record of. Amtelco specialized call center solutions for call centers. With a strong background in the telephone answering service industry, amtelcos primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability. This service includes a listserve where members can ask and answer questions about account set ups, technical advice and assistance, customer service help, and much, much more. We also offer a select group of software programs for retail businesses of various sizes and sectors. Amtelco has been a leading provider of customized call center innovations for over 30 years. For more information on the amtelco xds products, call.
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